refund & returns
Lemon Fill® Refund and Returns Policy
At Lemon Fill®, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Policy
Eligibility for Refund:
- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
- Refund requests must be made within 30 days of the purchase date.
- Proof of purchase (order confirmation or receipt) is required for all refund requests.
Non-Refundable Items:
- Opened or used products
- Products not in their original condition or packaging
- Any item not returned within 30 days of purchase
Process:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
- Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Returns Policy
Eligibility for Return:
- Returns must be initiated within 30 days of purchase.
- Items must be unused, in the original packaging, and in the same condition as when received.
Non-Returnable Items:
- Opened or used products
- Items not in their original condition or packaging
- Any item not returned within 30 days of purchase
Process:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
- Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Exchange: Once we receive your returned item, we will inspect it and notify you of the status of your return. If approved, we will process your exchange or refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] with details of the issue and your order number. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our refund and returns policy, please contact us.
Thank you for choosing Lemon Fill®. We value your business and are committed to providing you with the highest quality products and exceptional customer service.